Q: Do you do water testing and analysis?
A: Yes, and it is complimentary! We provide this service for both pools and spas! We will be more than happy to help you maintain your pool or spa and get you the proper chemicals needed.
*We also provide free Water Sample Bottles.
Q: What are your hours?
A: We are open:
Monday - Friday 9:00am - 6:00pm
Saturday 10:00am - 4:00pm
Sunday 10:00am - 2:00pm
(Currently in winter hours)
Q: Why is my pool/spa green or cloudy, or both?!
A: Bring us a water sample! We will test it and find out exactly what's going on with your pool!
We will make it very simple for you to fix and help you get back to enjoying your pool or spa.
*This below is a increasingly common question.
Q: My liner is fading fast or rotting around the skimmer (or my skimmer is cracking or leaking), or looks like this (example below) and I use sustain or place my chlorine tabs in my skimmer, what should I do?
(Example of Liner Damage + New Skimmer due to old skimmer falling apart)
A: First a little backround information. Chlorine & Salt Systems, especially a chemical system such as sustain can fade your liner fast, it is a proven science that chlorine in any form is a corrosive material, and if your calcium, PH, alkalinity, & stabilizer, are not perfectly balanced you will see this take place more rapidly, especially if you have a lesser quality pool liner then we can offer you.
One suggestion we can make is to remove any chlorine from the skimmer including all sustain products, try pristine blue if your looking for a reliable bi-weekly system. (more on our chemical system below).
If you continue to use chlorine products and keep your pool well balanced (calcium, PH, alkalinity, and stabilizer), use a in-line or offline hayward or pentair chlorinator, or atleast the use of a floating chlorinator will help.
Finally if your skimmer or return leaks, or is cracked due to corrosion and because of chlorine in the skimmer, first remove any chlorine from the skimmer and do the following,
Specifically for leaks a new gasket may be needed, we stock most styles of hayward skimmer & return gaskets.
For skimmer cracks its simple, replace the skimmer or return, we do stock hayward widemouth & regular skimmers & all return fittings for above ground pools.
In-ground pool skimmer cracks require serious repair, contact store for details & to set up a service call.
Q: My pump is making a squealing noise, and i place sustain or chlorine tabs in my skimmer, what should I do?
A: Well unfortunately there isn't much you can do, you can prolong the life of the pump and filter system by removing sustain completely, or using regular chlorine in a hayward or pentair in-line or offline chlorinator, or atleast a floating chlorinator.
Q: Do you do installations or service calls
A: Absolutely, look at our “Services” section for more information!
Q: What products do you sell?
A: We sell only quality products. Most of the products we sell can be found in two different places on our website, our “Links” page and our “Products” section.
*Not all of our products are listed on those pages, so come down to the store to see and experience them for yourself.
Q: Are you going to be open during the "off season" or during the winter?
A: Yes, we will be! There is only one modification to our hours in the fall and winter.
Saturday 10:00am - 4:00pm
All other hours will remain the same.
Q: Do you have any sales going on?
A: Please check out our home page for any sales or specials that we currently offer.
Q: Why do I have to send in a contract for a pool closing or opening?
A: This procedure is due to insurance reasons. It also is make sure that our customers have a
record of the agreed services provided, and also knowledge of our optional services we
can provide!
Q: Do you have a chemical "system"?
A: We sure do. We offer a chlorine or non-chlorine chemical systems for both pools and spas.
Pristine Blue is the product we chose to use as our non-chlorine system. This product promotes a healthier environment, longevity in your pool equipment (liner, filter, plastic parts etc..) and it allows you to swim longer. It is ideal for vinyl lined pools & gunite pools (both in-ground & above ground) , also and can also work in a spa! (See store for additional details).
Q: My liner is stained, and I topped my pool off with my well, what should i do?
A: Pool Stain Treat, followed up with Metal Treat from United Chemical, simple products that help remove stains from Vinyl & Gunite pools, see store for more details and pricing.